
Trust
Trust is gradually built when team members act towards each other with honesty, transparency and vulnerability.
Typical challenges holding back trust
Elephants in the room
An "elephant in the room" is a metaphorical expression that vividly portrays a significant issue, problem, or topic that lingers in the collective awareness but remains unspoken or unaddressed.
Self-Reflection
Now, let's delve into how you can personally deal with these metaphorical elephants:
Start by examining your own experiences and emotions: Are there past incidents of humiliation, failure, or other forms of loss that continually haunt your thoughts?
If any of these memories surface as particularly exing elephants, it's worth considering a strategy to confront them:
- Understand why these memories are so bothersome, delving into both emotional and rational factors.
- If these memories are rooted in the past and aren't impeding your progress, attempt to release them. While it's easier said than done, many elephants can lose their power when you stop feeding them.
- If releasing the memories isn't possible or they are hindering your progress, revisit the reasons for their annoyance. Identify the individuals whose support you require to move forward and specify the actions or words you need from them.
- Construct a persuasive argument that you can present to the individuals identified in step 3. If your argument holds weight, try implementing it.
If it seems weak, consider revisiting step 2.
Team Dynamics
When dealing with elephants in a team setting It's crucial to bring them into the open, placing the "elephant on the table" to diminish their disruptive influence.
However, in teams with low trust levels, this may lead to negative reactions and destructive discussions. If this is the case, you might want to review the Tips on building team trust.
In more cohesive teams, focus on initiating a constructive discussion, starting with the most disconcerting elephant. Always aim to establish a foundation for a rational conversation about the elephant and use this dialogue to agree on adjustments to team behavior.
Avoid engaging in blame games or dissecting "who did what" during these discussions. Instead, present the elephant as you would any important proposition that warrants your team's serious consideration:
- Emphasize the significance of the issue.
- Define what you seek, such as changes in behavior.
- Prepare open-ended questions to encourage input fromothers.
- Propose some initial ideas for changing behavior, but remain open to new suggestions and adapt as the discussion unfolds.
Consider involving one or two trusted team members to review your approach and possibly assist in the meeting.
If you're not the team leader, contemplate whether you can enlist the leader as an ally in addressing the elephant.
Best of luck in addressing these challenges!
Clashing individuals
Individual conflicts within a team can divert attention from critical issues and poison collaborative efforts. Therefore, it is imperative to invest effort in halting or minimizing these disruptions.
Self-Reflection
If you find yourself entangled in these clashes, initiate a thorough analysis. Objectively scrutinize your own role by considering:
- Do you escalate small disagreements into conflicts?
- Do you invest sufficient time in understanding opposing views before expressing your own?
- Are clashes recurring with specific individuals?
- Do certain team members consistently provoke you?
- Do you hold lingering grudges against any team members?
Remember that disagreements, when managed constructively, can stimulate innovation and enhance decision-making. The goal is not to stifle disagreements but to find a more constructive way to handle them.
Based on your analysis, adopt relevant strategies:
- If confronted with an argument that seems nonsensical, inquire into it with an open mind, assuming there may be a valid point.
- Seek common ground with your counterpart, focusing on shared goals.
- Enlist a third party to mediate disagreements, asking for their perspective on the discussion.
- Avoid emotional escalation during disagreements, employing techniques like counting to ten or incorporating meditation into your routine.
Team Dynamics
For clashes occurring during meetings, seek to manage clashes as they occur, utilizing questions to redirect focus, and involve impartial individuals to manage the conflict. Pose questions or comments such as:
- What precisely is the point of disagreement?
- Is reaching an immediate resolution crucial?
- What data are we lacking to make an informed decision?
- Let's gather perspectives from each team member around the table.
- Dear both: You have now spent X-minutes disagreeing on topic-Y – we need to move on now
When handling clashes Person-to-Person. Arrange a separate meeting outside the team setting to address the issue. If you are not in a leadership role, collaborate with peers or the team leader.
Begin with open questions about recent conflicts, expressing concerns without blame. If feasible, establish ground rules to prevent clashes and secure permission to intervene if they recur.
For additional insights and actions, explore Healthy Conflict.
Incapable team members
Incapable team members can challenge trust building because their inability to meet expectations or fulfill responsibilities can lead to frustration and resentment among other team members, undermining the collective confidence in the team's ability to achieve its goals.
Self-ReflectionIf you find yourself questioning your contribution to the team's work, seeking feedback and inspiration can be a valuable step toward improvement.
1. Identify a Trusted Partner: Involve at least one person you trust, preferably starting with your direct leader.
2. Frame the Discussion Positively: Focus on getting feedback to complement your own perception. Avoid sharing negative conclusions. Frame the discussion around wanting to be as valuable as possible for the team and seek advice on where to focus your efforts.
3. Active Listening: Listen at least 80% of the time. Use supporting questions such as: How could I increase my value to the team?, If I were to focus on one area to improve, what would it be?, What's your best advice for me?
Structure the feedback into a prioritized set of actions and behaviors. Focus on 1-2 areas for improvement.
4. Regular Evaluation: Assess your progress objectively, perhaps weekly. Consider rating areas as "huge improvement," "some improvement," "no improvement," or "worse than last week."
Implement changes based on the feedback and track your progress. Good luck in your efforts.
Team Dynamics
Incapable team members can pose challenges in two ways: distraction and inadequate contribution, requiring compensation from others.
1. Addressing Unawareness: Approach the sensitive subject face-to-face, creating a safe atmosphere without accusations. Express appreciation for positive qualities and communicate the intention to improve collaboration for shared goals.
2. Define Shared Objectives: Focus on what you want to achieve together, not on changing the person's behavior. Stimulate the person to express ideas and intentions through thoughtful questioning.
3. Discuss Problematic Behaviors: Bring recent examples of problematic behaviors but frame them as questions for the individual to self-reflect. Address issues privately, avoiding judgmental statements.
4. Repetition May Be Necessary: Changing habitual behaviors takes time and effort. Be prepared for the process to be repeated multiple times.
5. Timely Feedback: Call out problematic behaviors shortly after they occur in a one-on-one setting. Focus on questions rather than judgmental statements.
6. Consider Extreme Cases: In extreme cases where collaboration and trust are severely affected, removing incapable individuals may be necessary to restore effectiveness.
Navigating these conversations with empathy, openness, and a shared commitment to improvement is crucial for individual and team growth.
Unclear roles
If you harbor fundamental doubts about your role and responsibilities, it is likely to impede your personal and professional progress, leading to potential disappointments and misunderstandings for both you and your team.
Self-ReflectionThe crucial element in defining a clear role within a team is understanding what you are trying to achieve and why, succinctly referred to as intent. This intent should be unequivocal to you and those collaborating with you.
Here are the questions to ponder:
- What are you trying to achieve?
- Why is this important?
If these two questions cannot be answered clearly, or if your response differs from how your manager or key stakeholders might define it, then a conversation and alignment are in order.
Engage in one-on-one discussions with your manager and, where relevant, your key stakeholders. Frame the intent of your conversation around your desire to align your work with their expectations and interests. Openly pose these questions to
your key stakeholders:- From your perspective, what should I focus on achieving?
- Why is this important?
Listen attentively and openly to the answers without necessarily imposing your own responses. If you have multiple stakeholders, consolidating input from everyone before concluding the intent of your role is worthwhile.
If synthesizing the input proves challenging or if it doesn't align with your expectations, further discussions will likely be necessary, potentially involving your direct manager in a key role.
In some instances, translating the intent into well-defined tasks with specific success criteria can be helpful. However, never jump to defining tasks until the intent (the what and the why) is crystal clear.
Team-Dynamics
The remedy for unclear roles, unsurprisingly, lies in defining and clarifying the division of roles and responsibilities within the team.
Especiallyin highly agile teams, frequent updates to such clarifications are not uncommon due to the rapid evolution of tasks. While a strict and detailed distribution of roles and responsibilities may not always be desirable, as it can stifle improvisation and innovation, what must be very clear is the collective ambition of the team:
- What are we trying to achieve as a team?
- Why is this important?
For further insights, consider exploring "Shared Results".
Ideally, discussions about the division of roles and responsibilities should be open within the team, integrated into the recurrent updates of tasks, goals, and prioritizations.
Additionally, the question of roles and responsibilities is closely tied to the issue of empowerment:
- What is delegated to team members — "An intent to achieve a goal (as they see fit)" or a "set of detailed instructions on what to do"?
- Do team members take on full responsibility?
- Do team members have the autonomy to plan and execute their work in the most effective way they see fit?
Empowerment is generally positive, contributing to engagement and ownership of tasks. However, it is a gradual process that requires time to build, time for everyone to become comfortable with it, and ongoing effort to make it fully effective.
Poor leader skills
Poor leadership skills can erode team trust as they often lead to inconsistent communication, lack of direction, and ineffective decision-making, which in turn creates uncertainty and diminishes team members' confidence in their leader and the team's overall objectives.
Self-ReflectionIf you find that the leader of your team lacks essential leadership skills and you happen to be that leader, congratulations!
You've already taken a crucial step by recognizing this as a challenge.Addressing this challenge offers numerous avenues. If you have access to a coach or mentor, that could be an excellent way to seek guidance. A personal advisor can assist in analyzing the challenge and prioritizing the steps you can take.
Alternatively, you can utilize TeamDrivers as a foundation for analyzing the challenge and prioritizing your efforts.
Team-Dynamics
If your assessment points to poor leadership skills in your team leader, and if you are not the leader yourself, you are faced with a challenging situation. However, there are several actions you can take to manage this challenge.
Firstly, you can support your leader by asking open and positive questions that initiate a conversation about the role of the
leader:- "What's your vision for our team in the long term?"
- "What advice do you have for me to grow in my role?"
- "What do you think could strengthen our team?"
Another approach to addressing lacking skills is suggesting specific solutions that compensate for identified leader gaps. For example, taking the initiative to provide more peer-based feedback in the team.
One thing to avoid is participating in negative discussions about the leader among your peers. Negativity seldom yields
positive outcomes.If the issue persists, you might consider approachingyour team leader's direct supervisor and involving them in addressing the
challenges. Depending on organizational culture, this may or may not be feasible. However, if done constructively, it's an option worth considering.If all else fails and the problem persists, exploring opportunities to move to another team might be a necessary consideration.
- Understand why these memories are so bothersome, delving into both emotional and rational factors.
How to build trust
Tips
The foundation of trust in a team is built on deep, interpersonal relationships. When team members understand and respect each other both personally and professionally, it leads to transformative team dynamics. This is anchored by 'psychological safety,' where conflicts are less intimidating and the fear of making mistakes is reduced, promoting open collaboration based on profound trust.
Trust begins with individuals connecting on a personal level, sharing their stories, and forming bonds beyond their professional roles. To build or rebuild trust, engaging in enjoyable activities outside of work can be effective. Various team-building activities, easily found online, help create a strong sense of unity, often more impactful than the work itself.
Actions
- Be honest
- Be transparent
- Share shortcomings
- Share concerns
- Help each other
- Be reliable
- Be forgiving
- Be open
- Ask for help
- Admit failure
- Keep a positive atmosphere
The 6 TeamDrivers
The characteristics of a well-functioning team.
Trust
Trust is gradually built when team members act towards each other with honesty, transparency and vulnerability.
Healthy conflict
Healthy conflict allow teams to be open and honest about personal opinions, as well as respectful of each other’s views and opinions.
Commitment
Commitment results in clear decision making and the ability to execute according to plans.
Accountability
Accountable teams keep each other honest and act in line with joint decisions, commitments, and expectations.
Shared results
Teams focused on shared results prioritize collective goals, with members setting aside individual agendas for the common good.
Adaptiveness
Adaptive teams efficiently create and embrace new approaches thriving on change through experimentation, play and fun.
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